Privacy Policy

Last Updated: September 1, 2026

1. Introduction

New England Vitality LLC dba New England Peptide Center ("New England Peptide Center," "we," "us," or "our"), located at 82 Wendell Ave Ste 100, Pittsfield, MA 01201, operates newenglandpeptidecenter.com (the "Site"). This Privacy Policy explains what information we collect when you create an account, place an order, or browse the Site, how we use it, and the choices and rights you have. By using the Site, you consent to the practices described in this Policy.

2. Information We Collect

Information You Provide Directly

  • Full name and contact details (email address, phone number, billing and shipping addresses).
  • Account credentials. Passwords are stored in encrypted form.
  • Payment information, which is processed by third-party payment processors. We do not store your full card or account details on our systems.
  • Research affiliation and intended-use declarations made at checkout or account creation.
  • Age verification confirmations.
  • Communications you send to our customer service team.

Information Collected Automatically

  • IP address and approximate location.
  • Browser type and device information.
  • Pages visited and navigation patterns on the Site.
  • Referral sources and cookie data.

Information from Third Parties

We may receive limited information from payment processors (such as payment confirmation), shipping carriers (such as delivery status), and analytics providers.

3. How We Use Your Information

We use your information to:

  • Process and fulfill your orders and communicate order status.
  • Verify buyer eligibility and maintain compliance records.
  • Provide customer support.
  • Operate, maintain, and improve the Site.
  • Detect and prevent fraud and abuse.
  • Comply with legal obligations.
  • Send transactional emails (order confirmations, shipping notifications). These are required and cannot be opted out of while you have an active order or account.
  • Send marketing emails only if you opt in. Every marketing email, including abandoned cart reminders, contains an unsubscribe link, and you may opt out at any time.

We do not sell, rent, or trade your personal information to third parties for their marketing purposes.

4. How We Share Your Information

We share personal information only as needed to run our business:

  • Payment processors, to process your payments securely.
  • Shipping carriers (USPS, UPS, FedEx), to deliver your orders and provide tracking.
  • Email and communications providers, to send transactional and, where you have opted in, marketing messages.
  • Analytics providers, in aggregated or anonymized form, to understand Site usage.
  • Legal authorities, when disclosure is required by law, subpoena, or court order, or to protect our rights and the safety of others.
  • Business transfers, in connection with a merger, acquisition, or sale of assets, in which case this Policy will continue to apply to your information.

Service providers who handle personal information on our behalf are required to protect it and to comply with applicable privacy laws.

5. Cookies and Tracking Technologies

  • Essential cookies are required for the shopping cart, login sessions, and checkout, and cannot be disabled.
  • Analytics cookies help us understand Site traffic in aggregated, anonymized form.
  • Preference cookies remember your settings between visits.

We do not use advertising or behavioral targeting cookies, and we do not track you for targeted advertising across third-party sites. You can control or delete cookies through your browser settings, although disabling essential cookies may prevent parts of the Site from functioning.

6. Age Verification and Eligibility Data

Because our products are sold for research use only to buyers who are at least 21 years of age, we collect age confirmations and research affiliation declarations at the time of purchase. These records are retained for compliance and legal defense purposes and are not used for marketing.

7. Data Retention

We retain personal information for as long as necessary to fulfill the purposes described in this Policy and to satisfy our legal obligations. Order records and compliance-related eligibility declarations are retained for a minimum of seven years. Information no longer needed is deleted or anonymized.

8. Data Security

We implement commercially reasonable technical and organizational safeguards, including encryption and secure servers, to protect your information. No method of transmission or storage is 100% secure, and we cannot guarantee absolute security. In the event of a data breach affecting your personal information, we will notify you as required by applicable law.

9. Your Rights and Choices

Depending on your jurisdiction, you may have the right to:

  • Access the personal information we hold about you.
  • Correct inaccurate information.
  • Request deletion of your information, subject to our legal retention obligations. Compliance-related eligibility declarations cannot be deleted during their required retention period.
  • Opt out of marketing communications at any time.

To exercise any of these rights, email support@newenglandpeptidecenter.com. We respond to verified requests within 30 days.

10. California Privacy Rights (CCPA/CPRA)

If you are a California resident, you have the right to know what categories of personal information we collect and how we use and share them, the right to request access to and deletion of your personal information, the right to correct inaccurate information, and the right to not receive discriminatory treatment for exercising your rights. We do not sell or share your personal information as those terms are defined under the CCPA/CPRA, so no opt-out of sale is necessary. To exercise your California rights, email support@newenglandpeptidecenter.com.

11. European and UK Privacy Rights (GDPR)

If you are located in the European Economic Area or the United Kingdom, we process your personal data on the legal bases of contract performance (fulfilling your orders), legitimate interests (Site operation, fraud prevention), legal obligation (compliance records), and consent (marketing). You have the rights of access, rectification, erasure, restriction of processing, data portability, and objection, and the right to withdraw consent at any time and to lodge a complaint with your local supervisory authority. To exercise these rights, email support@newenglandpeptidecenter.com. Note that we ship to U.S. addresses only, and any data you provide is processed in the United States.

12. Children's Privacy

The Site is intended solely for individuals who are at least 21 years of age. We do not knowingly collect personal information from anyone under 21. If we learn that we have collected information from a person under 21, we will delete it promptly. If you believe a minor has provided us information, contact support@newenglandpeptidecenter.com.

13. International Data Transfers

Our Site and systems are operated in the United States. If you access the Site from outside the United States, your information will be transferred to and processed in the United States, and by using the Site you consent to that transfer.

14. Changes to This Policy

We may update this Privacy Policy from time to time. Updates will be posted on this page with a revised "Last Updated" date. Your continued use of the Site after an update constitutes acceptance of the revised Policy.

15. Contact Information

New England Vitality LLC dba New England Peptide Center

  • Address: 82 Wendell Ave Ste 100, Pittsfield, MA 01201
  • Privacy requests and general inquiries: support@newenglandpeptidecenter.com
  • Order issues: orders@newenglandpeptidecenter.com

We typically respond within 2 to 3 business days.