PRIVACY POLICY

Last Updated: December 30, 2025

New England Peptide Center ("we," "us," "our," or the "Company"), a proud Service-Disabled Veteran-Owned Small Business, is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website (newenglandpeptidecenter.com), place an order, submit inquiries, or otherwise interact with our services.

Our products are sold strictly for laboratory and scientific research use only and are not intended for human or animal consumption.

By using our website or services, you agree to the terms of this Privacy Policy. If you do not agree, please do not use our site or services.

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1. INFORMATION WE COLLECT

We may collect the following types of information:

  • Personal Information: Name, email address, shipping/billing address, phone number, institution/company affiliation, and payment details (processed securely via third-party providers—we do not store full credit card numbers).
  • Order and Account Information: Details about your purchases, quotes, sequences submitted for custom synthesis, and communication history.
  • Automatically Collected Information: IP address, browser type, device information, pages visited, time spent on site, and referral sources (via cookies and similar technologies).
  • Communication Data: Information from emails, forms, or inquiries you submit

We collect this information when you:

  • Create an account or place an order.
  • Request a quote or submit peptide sequences.
  • Contact us via email, phone, or form.
  • Browse our site (via analytics tools).

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2. HOW WE USE YOUR INFORMATION

We use your information to:

  • Process and fulfill orders, including custom peptide synthesis.
  • Provide customer support and respond to inquiries.
  • Send order confirmations, shipping updates, and quotes.
  • Improve our website, products, and services.
  • Comply with legal obligations, prevent fraud, and enforce our policies.
  • With your consent, send promotional emails about new products, updates, or research-related information (you can opt out at any time).

We do not sell your personal information to third parties.

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3. SHARING YOUR INFORMATION

We may share information with:

  • Service Providers: Trusted third parties for payment processing (e.g., Stripe or PayPal), shipping (e.g., USPS, UPS), email services, analytics (e.g., Google Analytics), and web hosting. These providers are contractually obligated to protect your data.
  • Legal Requirements: If required by law, subpoena, or to protect our rights, safety, or property.
  • Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred (with notice where required).

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4. COOKIES AND TRACKING TECHNOLOGIES

We use cookies and similar tools to enhance your experience, analyze site traffic, and remember preferences. You can manage cookies via your browser settings. Note: Disabling cookies may limit site functionality.

We do not use tracking for targeted advertising across third-party sites.

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5. DATA SECURITY

We implement reasonable security measures (e.g., encryption, secure servers) to protect your information. However, no method of transmission over the internet is 100% secure, so we cannot guarantee absolute security.

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6. YOUR RIGHTS AND CHOICES

Depending on your location, you may have rights to:

  • Access, correct, or delete your personal information.
  • Opt out of marketing communications (use the unsubscribe link in emails).
  • Request details about data we hold.

To exercise these rights, contact us at support@newenglandpeptidecenter.com. We will respond within the timeframe required by applicable law (e.g., 30-45 days under CCPA/GDPR).

California Residents (CCPA/CPRA): You have the right to know what personal information we collect, request deletion, and opt out of sales (we do not sell data). Submit requests via email.

EU/UK Residents (GDPR): You have additional rights, including data portability and objection to processing. Our processing is based on contract performance, legitimate interests, or consent.

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7. CHILDREN'S PRIVACY

Our site and services are not intended for individuals under 21. We do not knowingly collectdata from children.

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8. INTERNATIONAL DATA TRANSFERS

Information may be processed in the United States. By using our site, you consent to this transfer.

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9. CHANGES TO THIS POLICY

We may update this Privacy Policy periodically. Changes will be posted here with the updated date. Continued use of our site constitutes acceptance.

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10. CONTACT US

For questions, concerns, or requests regarding this Privacy Policy or your data:

Email: support@newenglandpeptidecenter.com

We take privacy seriously and will address your inquiries promptly.

Thank you for trusting New England Peptide Center with your research needs.

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